Designing the Future of Refrigeration Through Insight and Innovation
Creativeans partnered with Samsung to envision the next generation of refrigerators for modern homes. Through ethnographic research and design thinking workshops, we uncovered how millennials live, eat, and interact with their kitchens, translating real user insights into forward-thinking design concepts. From discovering unmet needs to prototyping future possibilities, we helped Samsung’s Product Innovation Team reimagine refrigeration as more than an appliance, but as an intelligent, adaptable companion to contemporary lifestyles.
Pushed Boundaries – Samsung’s journey to reimagine the future of home refrigeration
THE CREATIVE CHALLENGE
Understanding millennials’ evolving lifestyles to shape the next generation of home appliances
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Samsung sought to create refrigerators that go beyond functionality and resonate with how modern millennials live and interact with their kitchens.
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Traditional product research methods could not capture the emotional and behavioural nuances behind daily routines and food habits.
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The challenge was to uncover real, in-home insights that reveal unspoken needs, frustrations, and aspirations among diverse millennial households.
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Translating these complex lifestyle observations into actionable design directions required a bridge between research, creativity, and strategy.
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Samsung needed a design partner capable of guiding its Product Innovation Team through a structured yet creative process, from empathy to ideation to prototyping.
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THE SOLUTION
A design-led research process that transformed everyday insights into visionary refrigerator concepts
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Conducted in-depth ethnographic research to observe how millennials live, cook, and interact with their refrigerators in real environments.
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Uncovered behavioural patterns and pain points — from food storage habits to space constraints and lifestyle aspirations.
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Facilitated a two-day design thinking workshop with Samsung’s Product Innovation Team, guiding participants through empathy, define, ideate, and prototype stages.
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Developed key value propositions such as Smart Butler, Intuitive Storage, and Fits Me Perfectly to shape future design opportunities.
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Translated research findings into concept sketches and high-fidelity prototypes, visualising next-generation refrigerator designs.
PRODUCT INNOVATION
WORKSHOP & SKETCH DEVELOPMENT
PROTOTYPING & CONCEPT REALISATION
Building upon the ideas generated during the workshop, the prototyping phase transformed abstract concepts into tangible design directions. We developed a series of high-fidelity refrigerator prototypes that visualised how each concept could function in real life, from touchless access and modular storage systems to lifestyle-integrated designs that blur the line between kitchen and living space. These prototypes combined aesthetic form, material detail, and user interaction, allowing Samsung’s Product Innovation Team to evaluate feasibility and user experience with clarity. By turning sketches into realistic visualisations, this stage bridged creativity and engineering, empowering Samsung to envision the future of refrigeration with confidence and purpose.
PROJECT SUMMARY
Through a human-centred innovation process, Creativeans helped Samsung uncover real user insights, generate fresh ideas, and visualise the next generation of refrigerators designed for millennial lifestyles. From ethnographic research and design thinking workshops to detailed sketching and high-fidelity prototyping, we guided Samsung’s Product Innovation Team in transforming everyday challenges into purposeful, future-ready design opportunities. The outcome was a suite of visionary refrigerator concepts that redefined how people interact with their appliances, intuitive, adaptable, and emotionally engaging. This collaboration not only strengthened Samsung’s design innovation capabilities but also positioned the brand to lead the evolution of intelligent home living.
Our collaboration with Samsung’s Product Innovation Team was a defining example of how design thinking can transform research into real innovation. By immersing ourselves in users’ homes and daily lives, we uncovered insights that reshaped how the refrigerator could fit into modern living.
Yulia Saksen
International Brand Consultant and Co-Founder of Creativeans
"Brands that don’t evolve will disappear. In today’s changing world, what matters is how clearly your brand is positioned and how deeply it connects with the people who matter. If you’re ready to be different and want to build a brand that matters, work with us."