Enhance your customer experience.
Enhance your customer experience.
There are three key trends that make service design crucial in today’s world – the economic trend towards value in services, the social trend of rising customer expectations and the technical trend of the rapid progress in technology that influences services.
Service design is a fundamental part of the value you deliver to your customers, it links up the engagements customers have with your business from your offerings, environment to digital interactions. By crystallising your customers’ expectations and creating service standards, it ensures service consistency and delight to drive customer retention and loyalty.
We combine our design thinking and creative capabilities to help businesses enhance their service levels and drive customer satisfaction. Through our interdisciplinary team, we uncover what is important to your customers, and identify innovative ways to bring out the best in the whole service experience.
We have a proven, tried-and-true method for designing services. We have successfully implemented our methodology with a large variety of clients in a broad range of industries, with processes broken down into key phases and tailored to achieve your business objectives.
We conduct service audit to help you uncover customer insights and discover opportunities to improve the whole service experience
We conceptualise big ideas and creative solutions that will bring service innovation and value to your customers.
We develop a service blueprint that provides guidance on how a service will be delivered across the different touch points and channels.
We work with you to ensure your services are rolled out successfully through long-term consultation and tailored staff training.
Embarking on service design can be a challenge, but is an investment. Singapore-based companies can consider CDG that the government provides to help defray a portion of the costs. We are a SPRING certified consultant and will be happy to assist you with the procedures.
Visit SPRING for more information.
We had very helpful insights into how to shape our brand and products. They provided valuable input and advice on various aspects beyond their scope of work. Ultimately, they gave us a clear direction into brand development, making the brand more focused on its strengths and we feel now better positioned to move ahead with what we initially started. If we could go back in time, we would have engaged them at an even earlier stage.
Creativeans combine international design expertise with regional knowledge and affordability. Their small team have provided an attentive service you perhaps wouldn’t find with a larger company.
Creativeans is one of the most creative and professional design and brand consultants I have worked with. Their work is smart, thoughtful and absolutely beautiful! I highly recommend them to anyone looking to launch a new brand or refresh their existing brand.
We are impressed with Creativeans’ systematic approach towards identifying the gaps in our brand image, the active listening to our branding needs and the creative energy that was poured into crafting your designs. We also appreciate the excellent post project service and assistance rendered to our in-house marketing team in the implementation phase.